Nitewalkerpreamp.com is dedicated to customer satisfaction. We offer a five year warranty. Simply email us to receive instructions on returning your purchase. Should there be a material or workmanship defect during the Warranty Period, the end-user purchaser shall contact Newbasstone, Inc to arrange for the return of the item. The end-user purchaser will be responsible for all efforts and costs incurred in transporting/mailing/shipping/insuring the defective item(s) to and from the manufacturer. A copy of the dated receipt/invoice should be enclosed in the return package. Detailed Warranty information may be found at the bottom of the Requirements page.
Shipping to and from Nitewalkerpreamp.com is at the customer’s expense and varies according to weight, size, shipping type and location. If a defect in one of the Nitewalker Bass Guitar Tube Preamps is found to be the fault of Newbasstone, Inc. these shipping fees will be refunded to the customer.
The shipping rate for each preamp shipped to U.S. destinations is $23.80 and includes insurance. This is USPS Flat Rate Shipping. International orders will be dealt with individually. Please email if you would like to order from outside of the U.S.